Help Headline

• Q

  【NOTICE About deliveries during the Golden week holidays】

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  Temporary suspension of mail shipments to the United States and resumption of shipments to Canada

Frequently asked questions

This Help Page lists the customer's common questions.
Before contacting to our customer service, please check help categories.

• Q

  Credit card payments (orders made after March 31, 2025)

• Q

  注文後に受取店舗の変更はできますか？

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  ローソン受取手数料はいくらですか？

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  商品受け取りまでどの程度かかりますか？

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  What`s Special Coupon?

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  About coupons and special coupons

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  What is the Standard Time for Delivery?

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  Do you Guarantee All Items on the Site?

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  Price Range on HMV&BOOKS online

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  About First Press Limited, Novelty and Pre-order Items

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  How Can I Cancel My Order?

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  What is Multi-buy Campaign ？

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  What payment methods are available?

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  How can I pay at a convenience store, Pay-easy, online banking, Edy, etc.?

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  How Much Do I Pay for Freight?

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  What is “Timed Delivery”？

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  About receiving at convenience stores

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  Can I Change the Delivery Address After I Place My Order?

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  I want to quit receiving Mail Magazines from HMV

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