*If you would like to receive your order even if you have not received an email, please check here.

【Email】
Various information emails will be sent from the "email@hmv.co.jp" domain to the email address you entered in Loppi when placing your order.
If you are unable to check your email, one of the following may be the cause.

《Cause》
1. You cannot receive emails from "email@hmv.co.jp" due to your email settings.
2. Emails are automatically sorted into the "Spam" or "Promotions" folder.
3. The email address entered when placing your order is incorrect.
4. An old email address is registered on the Ponta card scanned into Loppi.

《Solution》
1. Change your email settings to receive emails from "email@hmv.co.jp".
2. Check your "Spam" or "Promotions" folder for incoming emails.
3. 4. Contact HMV Customer Service with your correct email address.
PC/Smartphone: https://www.hmv.co.jp/members/contacthmv/entry/?qcode=114&q=040000002
*Emails cannot be resent once they have been sent.

【Short Message (SMS)】
Short messages are sent to the phone number you entered into Loppi when placing your order.
If you are unable to check your SMS, one of the following may be the cause.

{Cause}
1. Your phone is set to "reject SMS" or "reject calls from numbers other than those in your phone book."
2. The phone number entered when placing your order is incorrect.

{Solution}
1. Change your reception settings to receive SMS.
2. Contact HMV Customer Service with the correct phone number.
PC/Smartphone: https://www.hmv.co.jp/members/contacthmv/entry/?qcode=114&q=040000002
*SMS cannot be resent once they have been sent.



Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.