Book inventory, backorders, and reservations
Orders will be shipped from HMV&BOOKS online or from the book warehouse of the distributor.
Inventory status will be posted on the website, including availability at HMV&BOOKS online or the book warehouse of the distributor.
Shipping may take some time depending on the payment method and delivery/receiving method you choose.
Some products may arrive before or after the release date or estimated shipping date.


About canceling an order
Due to time lags in updating inventory information, there may be cases where an item is available for purchase even though it is no longer on sale.
If we are unable to arrange for the item to be shipped, we will have no choice but to cancel the item.
Thank you for your understanding.
In addition, even if we temporarily stop accepting orders, sales may resume depending on the inventory status of the publisher's or distributor's book warehouse.


About the obi
Book obi are treated as "advertising and promotional materials".
Since the obi is not necessarily attached when the product arrives, we cannot specify or promise that the product will have an obi.


About the edition
We cannot specify the edition or number of prints, such as "first edition", or check the actual stock.


About returning and exchanging books
We take every precaution when managing our products, but if you receive a damaged, soiled, or defective product,
please contact the publisher or our customer service (within 14 days of receiving the product).


Contact the publisher
●Misprinting or missing pages
●Initial defects
●Pages folded, torn, or soiled inside the product during binding or printing
●Improper cutting
●Printing defects, including double printing
●Defective supplements included with magazines, etc.

【How to contact the publisher】
Please check the publisher information at the end of the book you purchased or the contact information listed on the packaging material for the supplement,
then contact the publisher using the designated contact method.


Contact HMV Customer Service
●Product defect (damaged or dirty)
●Bent or crushed corners
●Wrong product received

【How to contact HMV Customer Service】
Please contact our customer service with the following information. .
●Order number
●Regarding defective products (product name/quantity/details of defective parts)
●Desired method of handling (exchange or refund)


【Return/exchange procedure】
When you contact the customer service center, we will issue you a return acceptance number.
Please write the return number on the delivery slip and return the item to the address provided by cash on delivery.
If you return the item using a delivery company or method other than that provided by customer service, we may not be able to receive the item.
*If you return the item by prepaid shipping, we will not refund the shipping fee.
We will exchange the item for a good one after we receive it.
However, if we are unable to secure a good item for replacement due to stock shortage or discontinuation, we may cancel your order and refund your money.
*Refunds will be made in accordance with the payment method.
Example: If you use various coupons/Ponta points to pay, the refund will be made in the form of coupons or Ponta points.
*Depending on your order, we may suggest a refund method.


Items that cannot be exchanged or returned
●If more than 15 days have passed since the product arrived
●If the product has become dirty, broken, or broken due to customer negligence
●Small scratches or creases that do not interfere with use, or damage to the shipping case
●Damage or dirt to the vinyl (shrink wrap) or protective film cover that protects the product
●Missing or dirty or damaged obi (The obi is treated as an advertisement and is not part of the product, so returns and exchanges cannot be accepted)
●Wrong edition (You cannot specify the first edition, etc.)
In addition, for products that have bonuses that are only included with the first edition (initial bonuses, initial edition bonuses),
Please note that even if the bonus is listed on the product page, the bonus will end as soon as it is sold out.
● If you purchase a large quantity of the same or similar product
If we find any actions that may disrupt the operation of HMV&BOOKS online, such as returning products after purchasing a large quantity (including pre-orders) or refusing to receive products without a valid reason,
We will refuse to accept returns or refunds.
● We cannot accept returns due to customer reasons (order mistakes, wrong size, different image, etc.).


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.