・Replacement of defective products
We take every precaution when managing our products, but if you receive a damaged, soiled, or defective product, please contact our customer service center immediately after receiving the product.
For more information, please check this page.
https://www.hmv.co.jp/help/?q=008000015

・Returns
We do not accept returns of products except for damaged, soiled, or defective products.
Please make sure to check carefully before placing your order.
For more information, please check this page.
https://www.hmv.co.jp/help/?q=008000012

・Cancelling your order
If you wish to cancel your order, please do so on the website before the product arrives.
Please note that cancellations cannot be made if the product is being prepared for shipment or has already been shipped.
For more information, please check this page.
https://www.hmv.co.jp/help/?q=006000022



Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.