【When canceling an entire order】
If your order is canceled, a refund will be made to the credit card you selected when placing your order within a few hours of the cancellation process.
If your order has been placed more than one year ago, we will process the refund in a manner specified by our company.

【When canceling some items】
If some items in your order are canceled, we will process the refund for the canceled items after the shipping of other items in the same order is completed.
Refunds will be made to the credit card you selected when placing your order.
If your order has been placed more than one year ago, we will process the refund in a manner specified by our company.




Customers also refer to the folloing page.
・ Credit card payments (orders made after March 31, 2025)
・ After placing a 3D Secure credit card order, I received a cancellation email 30 minutes later.
・ [3D Secure] An error code/error message appears when selecting credit card payment


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.