If you see the following error code when selecting credit card payment, please contact your card company.

Error code	Examples of main error reasons
S102000C	Password authentication cannot be performed on the 3D Secure authentication screen, etc.
S102000W	The card number you are using is not compatible with 3D Secure, etc.
S0010G97	The card company may not be ready, etc.
S0010G30	Card usage is temporarily suspended, etc.
S0010G12	Card usage is temporarily suspended for some reason, etc.

Error message
"We are very sorry. We cannot complete the transaction with the details you entered. Please check that there are no input errors and try again. If this message appears during payment, please consider using a different payment method."

If the above error message appears, credit card payments cannot be used due to security reasons.
We apologize for the inconvenience, but please wait a few days and try again. If you are in a hurry, please consider using another payment method.

If you are unable to use the service due to security reasons, we will not be able to remove the security even if you contact us.
We appreciate your understanding.





Customers also refer to the folloing page.
・ Credit card payments (orders made after March 31, 2025)
・ After placing a 3D Secure credit card order, I received a cancellation email 30 minutes later.


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.