This is because some item take a long time to arrive from suppliers.

HMV&BOOKS online deals with record and video companies all over the world - many are big, but some are very small.
The turnaround of goods from smaller suppliers, including shipping across the world takes time.
Additionally, items can be out of stock at suppliers. The shipping time indicated to you allows for one re-ordering process (i.e. the supplier has failed to deliver it and we will try to get hold of it again).
Increasingly HMV&BOOKS online is starting to hold such items in stock - so that delivery times can be shortened considerably.

Certain items may be out of stock with us at the time of your order. In this circumstance, we will place an order from our supplier.

[NOTIFICATION]
We endeavour to bring our customers every item ordered as much as we can from HMV&BOOKS online ; however please remember stocks are limited and subject to availability.
If an item becomes either discontinued or postponed its release, we will cancel your order.
We will notify you via an e-mail in such circumstances.

We aim to stock items for customers with our best, but if we are not able to make it available from our supplier within 6-month from "Estimated Delivery Date" shown in an order confirmation e-mail sent from HMV Fulfillment Center, we will regard the product as an unobtainable.
Under such cicumstances, we will cancel your order and will let you know via e-mail.


Customers also refer to the folloing page.
・ What is the Standard Time for Delivery?
・ Is there a Limit to How Long I Can Reserve Items?
・ If I cancel items that are out of stock, will the discount be still active?


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.