Some customers occasionally experience difficulties to Sign In. There are technical reasons why this happen and mostly due to variations in browser set-up.
To solve problems please contact us.

Go to Contact HMV from the bottom of every page on the HMV Japan website. Click on Systems Inquiry on the left-hand menu.

It will be useful to us if you provide us with the following details:
- Browser Type (Internet Explorer / Netscape Navigator etc.)
- Browser Version (Go to "Help Menu" of your browser and you will find it after "About...")
- Operating System (Windows 95,98, 2000 etc.)
- Computer Type (PC, Mac etc.)
- Language used (Japanese or English)



Customers also refer to the folloing page.
・ When You Can Not Sign In Using Microsoft Edge
・ I Can't Sign In - Why?
・ I Forgot My Password - What Do I Do?


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.