About WorldShopping

For customers outside of Japan, HMV&BOOKS online offers WorldShopping's "Purchase Agent Service" in addition to our own "EMS" shipping service.

"WorldShopping" offers many payment methods and a variety of delivery methods,
and is a system that purchases on your behalf and ships overseas.

In addition, "WorldShopping" customer support is available in multiple languages,
including English, Chinese (Simplified/Traditional), Korean, and Japanese, so even first-time users can use the service with confidence.

<International Shipping>

1.When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically.



2.Add your favorite items to the WorldShopping cart.
Click “Add to Cart” of the WorldShoppinng banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
→Explore WorldShopping Guide for More details.

<Fee>

WorldShopping will charge 10% service on the “Total Product Price”*. Once we deliver the product to WorldShopping,
you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees.
See WorldShopping Fees for More details.
*Total Product Price=(Product Price + Domestic Shipping Fee in Japan).

<Payment>

About Overseas Delivery
You can request "Worldshopping'' to buy itemes on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.
→Explore WorldShopping Purchases and Delivers As Your Agent to know more.

<For International Customers>

As WorldShopping buys a product on behalf of the customer, we can not accept any changes in the order such as order cancellation and returns.
once an order has been placed with WorldShopping. We request your understanding of the issue and please confirm all the product details
before placing the order. For more details,
see here.

<Inquiries>

Please contact WorldShopping. You may contact WorldShopping through the following link:

WorldShopping Contact English
WorldShopping Contact (Simplified Chinese)
WorldShopping Contact (Traditional Chinese)
WorldShopping Contact (Korean)


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