HMV takes all possible measures to ensure the item you purchased in excellent conditions - but if the item is damaged, marked, or faulty, kindly contact the HMV store you purchased, and we will replace the item depends on the stock situation.
（You can see the detailed information of HMV stores from here.）

Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.