What Happens to Ponta Points if I Cancel Items?
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If you cancel your order, used Ponta Points will automatically be returned after few hours.
If you partially cancel your order, unused Ponta Points will be returned after the shipping is complete.
* If you cancel an order using HMV Members Points, you will be given back HMV Members Points and not Ponta Points.
* If you cancel an order using both Ponta Points and HMV Members Points, unused Ponta Points and HMV Members Points will be given back with Ponta Ponts.
Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.
If you partially cancel your order, unused Ponta Points will be returned after the shipping is complete.
* If you cancel an order using HMV Members Points, you will be given back HMV Members Points and not Ponta Points.
* If you cancel an order using both Ponta Points and HMV Members Points, unused Ponta Points and HMV Members Points will be given back with Ponta Ponts.
Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.