■If you are logged in when placing an order

The order confirmation email is automatically sent to the email address you registered.
Please check the email address you registered and recheck the email sent to that email address.

If you have not received an order confirmation email even though you have correctly recognized your registered email address,
It is possible that the email was identified as spam by the email service you use and was automatically quarantined in the spam folder,
or was rejected before it reached your mailbox.

We cannot resend the order confirmation email, but you can check the details of your order in the order history in "My Page".


■If you are not a registered member

The order confirmation email is automatically sent to the email address you entered when placing your order.

If you have not received the order confirmation email, it is possible that the email was identified as spam by the email service you use and was automatically quarantined in the spam folder, etc., or that it was rejected before it reached your mailbox.

We cannot resend the order confirmation email, but you can check the details of your order on the order confirmation page below, so please refer to it.

・Order confirmation page for orders without membership registration
https://www.hmv.co.jp/nomember/login/



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