Yes, it is possible to change the delivery address. You can do so from here (my orders screen within My Account). (If you are not logged in, you are taken to the log in screen first.)

First, please select the order number to which you want to make changes to and then click the tab selected options at the top of the page. On this screen you are able to change the delivery address in the same way as you placed the order. You are able to change the delivery address to one specified order or to all the outstanding orders. Please follow the instructions on the screen.

You will be informed within a couple of hours whether your request for changes to order is successfully processed. Please be aware that depending on the status of your order, your request of changing the delivery address may not be accepted.
If you want to change the delivery address, please do so on this screen, and not on my information page within My Account. Because the address changes made on the my information page may not be effective.
※This service is exclusive to the customers who are registered on the website.


Customers also refer to the folloing page.
・ Mail Without Signature
・ Is it Possible to Pick Up My Order at a Physical HMV Store?


Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.