Thank you for shopping with HMV&BOOKS online / morecos+.

Due to a recent announcement from Japan Post, we are currently temporarily suspending shipments of
orders addressed to the United States.
※*Please note that we had temporarily suspended shipments to Canada, but we have received notice from Japan Post that shipments have resumed.
We will resume shipping in stages.


▼ Temporary Suspension of Acceptance of Mail Items to the U.S. Due to Changes in U.S. Customs and Regulations
Japan Post Official Announcement
https://www.post.japanpost.jp/int/information/2025/0825_01_en.html


At this time, there is no estimated date for the resumption of shipments.
Orders that have already been placed and are awaiting shipment will be dispatched sequentially once shipping resumes.
We sincerely appreciate your understanding.

If you wish to cancel your order due to the shipping suspension, please follow the steps below.
If you are unable to cancel the order yourself, please contact us via our inquiry form with your cancellation request.

＜How to Cancel Your Order＞

1. Log in to your account

2. Go to “Order History” or click on the relevant order number

3. Check the box next to the item you wish to cancel

4. Click the “Cancel” button

We are still accepting new orders addressed to the United States;
however, please note that shipping may be delayed due to the reasons mentioned above. We kindly ask for your understanding in advance.

Once Japan Post announces the resumption of shipments,
we will update the information on this notice page accordingly.

We apologize for any inconvenience this may cause,
and we appreciate your understanding and cooperation.



Has your problem been resolved?
・ Yes, it was resolved.
・ No, I still need help and cotact Customer Service.