Help
Help Menu
- Finding Items
- Delivery
- Payment
- HMV @ Loppi
- Special Coupon
- Coupon
- HMV Stores
- About Ponta
- Return Items
- Receiving at convenience store
- Multi-buy Campaign
- Registration
- フラゲ商品に関するお問い合わせ
- Used Items
- How to purchase without becoming a registered online member
- コスメ商品について
- My Account
- Overseas Customers
- HMV ONLINE Gift Voucher
- Shopping Cart / Wish List
- Gifts
- Security
- エンタメチャンス
- Specialty stores
- ローチケHMVプレミアム
- List of services ended
Frequently asked questions
This Help Page lists the customer's common questions.
Before contacting to our customer service, please check help categories.
-
- Q
- 注文後に受取店舗の変更はできますか?
-
- Q
- ローソン受取手数料はいくらですか?
-
- Q
- 商品受け取りまでどの程度かかりますか?
-
- Q
- What`s Special Coupon?
-
- Q
- クーポンとスペシャルクーポンについて
-
- Q
- What is the Standard Time for Delivery?
-
- Q
- Do you Guarantee All Items on the Site?
-
- Q
- 全額内金対象商品のお支払いについて
-
- Q
- Price Range on HMV&BOOKS online
-
- Q
- About First Press Limited, Novelty and Pre-order Items
-
- Q
- How Can I Cancel My Order?
-
- Q
- What is Multi-buy Campaign ?
-
- Q
- Payment Methods We Accept
-
- Q
- How can I edit or delete my credit card information?
-
- Q
- How Do I Pay via Convenience Store/Pay-easy/Internet Banking/Edy ?
-
- Q
- How Much Do I Pay for Freight?
-
- Q
- What is “Timed Delivery”?
-
- Q
- About receiving at convenience stores
-
- Q
- Can I Change the Delivery Address After I Place My Order?
-
- Q
- How Can I Pre-order and Reserve Items at HMV STORES?