Act on Specified Commercial Transactions and Antique Dealings
Distributor
Lawson HMV Entertainment, Inc.
Representative Manager
President Ken Sakamoto
Location
1-11-2 Osaki, Shinagawa-ku, Tokyo
Commodity Price
All the prices on HMV ONLINE includes tax
- < Usage of Terms >
- Multibuy (Special) Price, Online Members, Regular Price, Online Sale Price, Referenced Price, Used Price and Original Price.
For further details: See Detail.
Method of Payments
- Credit Card (VISA, Mastercard, Diners Club, American Express, JCB)
- COD (Cash on Delivery)(Cash Only / Vendor: Sagawa)
- Convenience Store Settlement Service (Cash Only / Lawson, Family Mart, Seicomart, Seven Eleven, Circle K Sunkus, Mini Stop, Daily Yamazaki, Yamazaki Daily Store)
- Pay-easy
- Internet Banking (eBANK Corporation, Japan Net Bank, Jibun Bank Corporation)
- Edy (Edy, Mobile Edy)
- Chocom
- WebMoney
- HMV ONLINE GIFT VOUCHER
- Docomo Mobile Phone (When purchasing on "HMV MOBILE" with using phone contracted with NTT Docomo)
- au Easy Payment
- PayPal
Expense of the Customers
- (1) Freight
- - Inside Japan 350 Yen per delivery (plus Tax)
- Freight for deliveries outside Japan: See Detail.
(The freight may be different due to on going campaigns) - (2) COD (Cash on Delivery) Commission Fee:
-
Total Cost Under 100,000 Yen
(Tax Included)300 Yen per Delivery (plus Tax) - (3) Delivery Fee for receiving products at Lawson / Mini-stop:
- Now for Free(Within Japan)
- (4) Payment via Convenience Stores, Pay-easy, Internet Banking, Edy (Edy, Mobile Edy):
-
Total Cost Under 3,000 Yen (Tax Included) 120 Yen (plus Tax) Total Cost 3,000 - 10,000 Yen (Tax Included) 150 Yen (plus Tax) Total Cost 10,000 - 30,000 Yen (Tax Included) 200 Yen (plus Tax) Total Cost 30,000 - 100,000 Yen (Tax Included) 450 Yen (plus Tax) Total Cost 100,000 - 300,000 Yen (Tax Included) 500 Yen (plus Tax) - (5) Gift Wrapping Fee:
-
Standard Gift Wrapping 280 Yen (plus Tax) Deluxe Gift Wrapping 380 Yen (plus Tax) - (6) Tax (Custom Duty, Consumption Tax) and Custom Fee:
- In some countries, customs and duty charges are imposed on the customer at the time of delivery.
Please check with your local customs authorities in advance when placing an order.
Charges of Delivery
- - Payment via Credit Card: When order is dispatched.
- - Payment via COD (Cash on Delivery) : When recieving the delivery.
- - Payment via Convenience Store, Pay-easy, Internet Banking, Edy (Edy, Mobile Edy), Chocom, and WebMoney:
- 10 days within being informed by our payment request mail.
(If the payment has not been completed 10 days within the payment request mail, the order will be canceled on the 11th day)
Delivery Date
Estimated Delivery Date can be estimated when adding the estimated date stated when the order is confirmed with the shipping date (Japan / Overseas).
1. Receiving products at Lawson / Mini-stop: Your order is usually dispatched from HMV ONLINE usually 3 - 5 days (Differs in Location) after your payment has been confirmed.
2. If any defect is suspected during the dispatch, the delivery may not be dispatched by the estimate date of delivery.
The estimate date of delivery of packages payed via Convenient Store, Pay-easy, Internet Banking, Edy (Edy, Mobile Edy), Chocom is when the payment is done at the minimum period.
3. We endeavour to bring our customers every item ordered as much as we can from HMV ONLINE; however please remember stocks are limited and subject to availability. If an item becomes either discontinued or postponed its release, we will cancel your order. We will notify you via an e-mail in such instances.
4. Deliveries outside of Japan will differ depending on each country, and Custom Clearing. The Estimate Date is 6 - 14 days.
Return Items and Cancelation of Items
Your return will be accepted if it meets any of the following conditions:
- we have sent you a damaged item (e.g. a CD case is damaged.)
- we have sent you a marked item (e.g. an item itself is marked.)
- we have sent you an faulty item (e.g. a CD skips while playing.)
If you have been delivered any items in the conditions above, please report the error within 7 days of delivery, to the HMV Customers Service.
If an item in good condition cannot be found (because it is out of stock, deleted, etc.), we will cancel the item and give you refund.
1. Please ensure that you include your name, order number, details of the items that you would like to return and the reason why you would like to return the item.
2. Please note that returns will not be accepted more than 7 days after the delivery date.
3. Import Items may be delivered without lyric cards, and outer plastic packaging which will not be considered defected item.
4. If the CD cases are delivered damaged, we will send you a new case.
5. Used items will not be accepted for return unless unplayable faulty items. The item itself and other parts will not be exchangeable. For more details about Used Items.
Advertisements via Mail
Each advertisements via mails （eg. Mail Magizine） will include our e-mail address on the senders section.
Contact
To contact HMV Customers Service, Click Here
For requests and questions recieved by 10am, we will respond by the following day.
Please note that some requests and questions may take more time to respond.