Help
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- List of services ended
Help Headline
Frequently asked questions
This Help Page lists the customer's common questions.
Before contacting to our customer service, please check help categories.
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- Q
- Credit card payments (orders made after March 31, 2025)
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- Q
- 注文後に受取店舗の変更はできますか？
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- Q
- ローソン受取手数料はいくらですか？
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- Q
- 商品受け取りまでどの程度かかりますか？
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- Q
- What`s Special Coupon?
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- Q
- About coupons and special coupons
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- Q
- What is the Standard Time for Delivery?
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- Q
- Do you Guarantee All Items on the Site?
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- Q
- Price Range on HMV&BOOKS online
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- Q
- About First Press Limited, Novelty and Pre-order Items
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- Q
- How Can I Cancel My Order?
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- Q
- What is Multi-buy Campaign ？
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- Q
- What payment methods are available?
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- Q
- How can I pay at a convenience store, Pay-easy, online banking, Edy, etc.?
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- How Much Do I Pay for Freight?
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- What is “Timed Delivery”？
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- About receiving at convenience stores
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- Can I Change the Delivery Address After I Place My Order?
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- Q
- I want to quit receiving Mail Magazines from HMV
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- Q
- 弊社の製造物に関して