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Notice and Agreement on the Handling of Personal Information

Lawson HMV Entertainment, Inc. (hereinafter “The Company”) hereby provides notification regarding The Company’s handling of Personal Information, purpose of use, and other matters as follows.
Note that the following matters constitute the putting “in a readily accessible condition for the person” in accordance with the “Act on the Protection of Personal Information”.
When a customer purchased a product from The Company or receives a service from The Company, said customer is deemed to agree to the following.

Article 1 Definitions
Unless otherwise noted, the following terms shall be defined as described below within this “Notice and Agreement on the Handling of Personal Information”.
(1) “This Notice” refers to this “Notice and Agreement on the Handling of Personal Information”.
(2) “The Service” refers collectively to transactions to purchase products, the provision of services and the handling of inquiries between The Company and customers.
(3) “Personal Information” is synonymous with “Personal Information” as defined in Article 2 of the Act on the Protection of Personal Information, and refers to Information collected by The Company from customers such as name, address, telephone number, and email address etc., which can identify an specific individual.
(4) “Personal Data” is Personal Information contained in a systematic database to facilitate the easy retrieval of Personal Information.

Article 2 Acquisition of Personal Information
The Company shall collect and record Personal Information (including the recording of inquiries made by telephone) for the purposes set out in Article 3 of This Notice.
Please note that customers that do not provide Personal Information or customers that provide false Personal Information may not be provided with all or part of The Service.

Article 3 Matters related to the Use of Personal Information
The Company shall use the Personal Information of customers for the following purposes. These purposes of use are subject to change, and in the event of such a change, customers shall be notified or the change published, and the customer’s consent shall be obtained.
(1) Sale and provision of products, benefits and services (acceptance, payment settlement, shipping or same day exchange, and related after-sales service).
(2) In association with the preceding item, where payment is made for the purchase of products or tickets etc. under The Service using credit cards or by bank transfer etc., Personal Information shall be provided to financial institutions for the purpose of exchanging Personal Information with the financial institution to confirm the validity of credit cards or to confirm the transfer of funds etc.
(3) Services associated with item 1 (transmission of terms, and contact as deemed necessary for business purposes whether online, by email or by telephone etc. to provide information on changes, cancellations, postponements, additional sales or future sales etc. of products or performances).
(4) Provision of the Personal Information of ticket purchasers or ticket users to the organizers or operators of performances (hereinafter “event organizers”) or venue managers, for the purpose of identification when using tickets purchased in accordance with The Service to enter the venue.
(5) Provision of the Personal Information of ticket purchasers or ticket users by The Company to event organizers for the purpose of contacting and providing refunds to customers that have purchased tickets or ticket users in the event of the cancellation, postponement or other changes made by the event organizer.
(6) Provision of the Personal Information of ticket purchasers or ticket users by The Company to event organizers for the purpose of providing information from the event organizer to customers that have purchased tickets or ticket users, regarding related events, products or services of the event organizer, by mail, telephone or email etc.
(7) Sales promotion activities by means such as email and direct mail etc. to advertise products and services from other companies as deemed appropriate by The Company and for the provision of information regarding The Service.
(8) The improvement of customer convenience and the implementation of various marketing activities (questionnaires and analysis etc.) for the purpose of providing, developing and operating marketing campaigns, gift campaigns and customer service etc.
(9) Creation or publication of summarized statistical data and marketing analysis based on this, where specific individuals cannot be identified, as reference for sales activities and the development of new services.
(10) User support related to The Service (responding to inquiries etc.).
(11) Use and recording of access information (internet and mobile sites, telephone etc.) for system operation and management, and responding to inquiries.
(12) Other purposes specifically made clear to customers.

Article 4 Provision of Personal Information to Third Parties
1. In order to provide optimal services to its customers, The Company may subcontract certain activities to third parties (said third parties shall be referred to hereinafter as “subcontractors”), and may provide Personal Information to subcontractors within the scope of the purposes listed in Article 3. In such cases, in addition to requiring that the subcontractor not use said Personal Information for any other purpose than those stipulated, The Company shall require that the subcontractor manage the Personal Information with due care so as to not be leaked or provided without the consent of the customer to any other third party.
2. The Company may provide all or part of a customer’s Personal Information to a third party, without the customer’s consent, in any of the following circumstances.
(1) In accordance with laws and regulations
(2) When necessary to protect human life, body or property, and where obtaining the consent of the person is difficult
(3) When particularly necessary in order to improve public health or promote the healthy development of children
(4) When necessary to cooperate with national agencies, local governments or their designated agents in the exercise of activities established by laws and regulations, and where obtaining the consent of the individual may hinder said exercise of activities.

Article 5 Sharing of Personal Data
The Company shares Personal Data and other information related to Personal Data, as described below.
(1) Purposes of use
Shipping products and giveaways, payments, related after-sale services, announcements of products and services, administration of campaigns and other customer services, and/or marketing activities (surveys, analysis, etc.).
(2) Types of Personal Data or related information that may be used
HMV Member ID, name, address, postal code, telephone number, fax number, e-mail address, selected history of products purchased from The Company (amount of purchase history information saved will be kept to a minimum).
(3)Parties having access to shared information
Lawson, Inc.
(4) Party responsible for management of Personal Data
Lawson HMV Entertainment, Inc.

Article 6 Disclaimer
The Company shall bear no responsibility for measures to control the security of customer Personal Information on the websites of third parties (excluding subcontractors) which customers move to when clicking on links from The Company’s website.

Article 7 Procedures for disclosure, etc. of Personal Information
Requests from customers regarding disclosure, correction, addition, deletion, suspension of use, and suspension of supply to third parties, as well as requests for documents outlining the objectives of use of Personal Data held by The Company (hereinafter referred to as “Disclosure, etc.”) will be handled according to the procedures outlined below. Please note that there are different procedures for requests for Disclosure, etc. depending on whether customers have registered their Personal Data, on The Company web site or at The Company retail outlet.
In addition, customers who have registered their Personal Data both on the web site and at a retail outlet must go through both procedures in order to request Disclosure, etc. of Personal Data held by The Company.

(1) Requests for Disclosure, etc. from customers have registered their Personal Information on the Company web site.
@Reception/Response method
a) With regard to names, addresses, telephone numbers, e-mail addresses, and any other Personal Data registered with The Company (limited to data that the internet is technologically capable of disclosing), customers can log in to their account on the web site to request disclosure, correction, or addition of data, or withdrawal from membership.
b) Customers who are unable to log in may contact Customer Service. Staff at Customer Service will explain the login procedure, and if necessary ascertain whether or not the customer is registered as a member, and if there are any errors in the registration information itself. However, even in this situation, the staff will not disclose any registered Personal Information to the customer.
c) As a basic rule, The Company will not respond to requests for disclosure, correction or addition of information, or withdrawal from membership, using any methods other than that described in clause a) above. However, if a customer is in a situation where he or she cannot use the internet, etc., Customer Service will conduct the withdrawal from membership procedure (only this procedure) on behalf of the customer.
ARange of data eligible for Disclosure, etc.
Data eligible for disclosure, correction or addition through logging in to the account registered on The Company’s web site include the name, address, telephone number, e-mail address and other Personal Data held by The Company (limited to data that the internet is technologically capable of disclosing) that were registered by customers on The Company’s web site, and withdrawal from membership can also be performed through logging into the account.
Customers wishing to request suspension of the supply of information to third parties, documentation of the purposes of use or disclosure of additional Personal Data added by The Company, other than the categories of data described in the paragraph above, should contact Customer Service . The procedures for filing and receiving requests are based on those described below in (2) Requests for Disclosure, etc. from customers have registered their Personal Information at The Company retail outlet, so please refer to this section.
However, please note that The Company will delete responses to questionnaires, etc.; registration information for customers who have withdrawn from membership; information on customers whose memberships have been terminated due to membership contract violations, etc., within six months, and these categories of data are not eligible for disclosure.
BCharges
There is no charge for these services, but customers are responsible for paying internet service provider charges, telephone fees and other expenses incurred in the process of requesting Disclosure, etc.

(2) Requests for Disclosure, etc. from customers have registered their Personal
Information at The Company retail outlet
@Reception
a) Customer Service will handle requests for Disclosure, etc. of customers’ personal data held by The Company.
*Procedures are different when a legal representative or voluntary representative submits the request. Please contact Customer Service for details.
b) Customers who have submitted a request will receive a “Request for Disclosure, etc.” form by post or e-mail.
c) Customers should fill out the required items on the “Request for Disclosure, etc.” form, and mail it to Customer Service along with a copy of their driver’s license, health insurance card or passport in order to verify their identity.
d) When requesting correction of data, customers should include evidence along with their form, documenting the reason the customer Personal Data held by The Company differs from the facts.
e) When requesting disclosure or requesting documents outlining the objectives of use of Personal Data, customers must transfer the required charge into a bank account designated by The Company.
AResponse
a) Staff at The Company will verify the contents of the “Request for Disclosure, etc.”
form and copy of the identity verification document mailed by the customer.
b) When correction is requested, staff will inspect the evidence documenting the reason the customer Personal Data held by The Company differs from the facts.
c) If a) and/or b) are found to be complete, The Company will mail a written response to the customer’s request. However, for requests for disclosure or for documents outlining the objectives of use of Personal Data, a response will only be sent after it is confirmed that the customer has paid the required charge via bank transfer.
d) If The Company receives a request for correction and the reason is found to be legitimate, data will be corrected without delay, and notification to this effect will be mailed to the customer.
e) If The Company receives a request for suspension of use of Personal Data, staff will first confirm whether or not the data has been handled in a manner outside the range of the “purposes of use” and/or has been acquired through fraud or other illegitimate means. If such is found to be the case, The Company will suspend use of the Personal Data or delete it without delay, and notify the customer in a mailed response.
f) For requests for suspension of the supply of data to third parties, even if there are no legal grounds for exception, The Company will first determine whether or not Personal Data was supplied to a third party without the customer’s consent.
If such is found to be the case, The Company will suspend supply of the Personal Data without delay.
BRange of data eligible for Disclosure, etc.
a) As a basic rule, customers’Personal Data held by The Company is eligible for Disclosure, etc. However, data that The Company deletes within six months of acquiring it is not eligible. Also, The Company reserves the right not to disclose data for which disclosure would constitute a legal violation, or data that The Company maintains the legal right not to disclose.
b) Charges
For disclosure of Personal Data, or provision of documents outlining the objectives of use of Personal Data, in response to customers’ requests, The Company will collect a charge of 1,500 yen per request.
c) Deletion of Personal Data
The “Request for Disclosure, etc.” form and copy of the identity verification document submitted by the customer when requesting Disclosure, etc. will be kept securely by The Company in a strictly protected file for six months after the Disclosure, etc. process has been completed. After six months, The Company will dispose of the data in a responsible manner.

Article 8 Language
In the event of any discrepancies or contradictions between the Japanese and English versions of this notice, the Japanese version shall take precedence.

Lawson HMV Entertainment, Inc.
1-11-2 Osaki, Shinagawa-ku, Tokyo
Customer Service
(1)Requests by customers for the disclosure of Personal Information registered by The Company’s website
@ Customers that have purchased tickets
A Customers that have purchased products other than tickets
(2)Requests by customers for the disclosure of Personal Information registered by The Company’s HMV stores